Ubisi Delivery – Shipping & Delivery Policy

Effective Date: 04 September 2025

At Ubisi Delivery, we are committed to delivering your orders quickly, safely, and reliably. This Shipping & Delivery Policy explains how deliveries work, what to expect, and your responsibilities as a customer.

1. Order Processing

• Orders are processed once payment is confirmed.
• After confirmation, a driver (called a Texas) is assigned to pick up and deliver your order.
• You will receive updates in real-time through the app regarding your order status, estimated delivery time, and driver location.

2. Delivery Times

• Delivery times are estimates and may vary based on:
  • Traffic conditions
  • Weather conditions
  • Merchant preparation time
  • Order volume
• While we strive to meet estimated delivery times, Ubisi Delivery is not responsible for delays outside of our control.
• You can track your order in real-time through the app for the most accurate updates.

3. Delivery Fees

• A Delivery Fee applies to all orders, displayed at checkout in the app.
• A Shopping Fee applies if a driver shops on your behalf.
• Fees are non-refundable once the driver has begun processing the order.

4. Order Accuracy & Responsibility

• Customers must provide accurate delivery information.
• Ubisi Delivery is not liable for orders delivered to an incorrect address due to customer error.
• If an item is unavailable or out of stock, the driver or merchant will contact you through the app to provide alternatives or cancel the item.

5. Alcohol & Age-Restricted Items

• Alcohol and other restricted items are delivered only to customers of legal age.
• Drivers may request valid ID at the time of delivery.
• Orders that fail to meet age verification requirements may be refused, and refunds will follow the Refund Policy.

6. Damaged or Missing Items

• If items arrive damaged or missing, contact us immediately:
   ubisidelivery@gmail.com
   082 064 1049
• We will assess the situation and, if eligible, replace the item, issue a credit, or provide a refund in line with our Refund Policy.

7. Cancellations

• Orders can be cancelled before a driver starts shopping or picking up items.
• Once the order is in progress, cancellations are not eligible for a refund.
• For more details, see our Cancellation Policy.

8. Customer Responsibilities

To ensure smooth delivery, customers should:

• Provide accurate contact and address information.
• Be available to receive the order or provide instructions for safe delivery.
• Follow app instructions for any changes or updates to the order.

9. Contact Us

For any questions or concerns regarding shipping or deliveries:

 ubisidelivery@gmail.com
 082 064 1049
 Address: [Insert Business Address]

10. Updates to This Policy

Ubisi Delivery may update this Shipping & Delivery Policy from time to time. Updates will be posted on this page with a revised Effective Date. Continued use of our Services constitutes acceptance of any updates.