Ubisi Delivery – Refund Policy

Effective Date: 04 September 2025

At Ubisi Delivery, we strive to ensure your orders are delivered accurately and on time. This Refund Policy explains when refunds are applicable and how to request them.

1. Eligibility for Refunds

• Refunds are considered if an item is missing, damaged, or incorrect upon delivery.
• Refunds are not available for orders cancelled after a driver (Texas) has begun shopping or processing the order.
• Refunds do not cover delivery or shopping fees once the order is in progress.

2. Refund Process

• To request a refund, contact us within 24 hours of delivery via the app, email, or phone:
   ubisidelivery@gmail.com
   082 064 1049
• We will review the issue and may request photos or proof of the problem.
• Approved refunds will be processed through the original payment method.

3. Timeline

• Refunds are typically processed within 5–7 business days, depending on your bank or payment provider.

4. Contact Us

For any questions or issues regarding refunds, reach out to us:
 ubisidelivery@gmail.com
 082 064 1049