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Ubisi Delivery – Privacy Policy

Effective Date: 04 September 2025

Ubisi Delivery (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect data when you use our mobile application, website, and related services (“Services”).

By using our Services, you agree to the collection and use of your information as described below.

1. Information We Collect

Personal Information:

  • Name, phone number, email address, delivery address, payment details, and order history.

Location Data:

  • Real-time location (for drivers and customers) to enable accurate deliveries.

Device Information:

  • IP address, device type, operating system, app usage, and crash reports.

Communication Data:

  • Messages or calls between customers, drivers, and support teams through the app.

Cookies and Analytics:

  • App usage and performance analytics to improve our Services.

2. How We Use Your Information

We use your data to:

  • Process and deliver orders.
  • Enable communication between customers and drivers (Texases).
  • Process payments securely and prevent fraud.
  • Improve the app and Services based on analytics and feedback.
  • Send important updates, promotions, or alerts (you can opt out).
  • Comply with legal obligations.

3. Sharing Your Information

We may share your data with:

  • Drivers (Texases): To fulfill delivery requests.
  • Merchants/Stores: To process your orders.
  • Payment Processors: To securely handle payments.
  • Service Providers: To help operate and improve the app (IT, analytics, hosting).
  • Legal Authorities: If required by law or to protect our rights, safety, and users.

We do not sell your personal information to third parties.

4. Data Security

  • We implement industry-standard security measures to protect your information.
  • No system is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

  • Access the personal information we hold about you.
  • Request corrections or updates to your data.
  • Request deletion of your data (subject to legal obligations).
  • Opt out of marketing communications.

To exercise these rights, contact us at:
📧 ubisidelivery@gmail.com
📞 082 064 1049

6. Children’s Privacy

  • Ubisi Delivery does not knowingly collect personal information from children under 18.
  • If we discover such data, we will delete it immediately.

7. Tracking & Analytics (iOS & Android Specific)

  • We may use device identifiers for analytics and app performance monitoring.
  • On iOS, Ubisi Delivery respects Apple’s App Tracking Transparency (ATT) guidelines. Users may choose to allow or deny tracking.
  • On Android, device identifiers are used in compliance with Google Play policies.

8. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Updates will be posted in the app or website with a revised Effective Date.
  • Continued use of our Services constitutes acceptance of the updated Privacy Policy.

9. Contact Us

For questions about this Privacy Policy or your data, contact us:
📧 ubisidelivery@gmail.com
📞 082 064 1049
📍 Address: 1475 bevelery street andeon AH PRETORIA